Money-Back Guarentee

We want you to absolutely love your lashes and we’re confident you will. But if for any reason they’re not working for you, we’ve got your back with our money-back guarantee.

Here’s how it works:

 

Not getting the results you expected?

  1. Reach out to our team within 14 days of delivery and let us know what's going wrong.
  2. We’ll offer to help first.
  3.  Most application issues are fixable with a quick tip or adjustment. We will ask for a short explanation or video so we can guide you better.
  4. Still struggling? Let’s hop on a call.
  5.  We’ll invite you to a free 1-on-1 Google Meet session with a Lash Glow expert who will walk you through the application live. This usually solves it in minutes.
  6. Still not working after the call?
  7.  If you're still not happy after the call, we'll issue a full refund — no hard feelings.
  8. Skipping the call = no refund.
  9. If you decline or don’t attend the scheduled application support call, we won’t be able to process a refund under this guarantee.

 

A Few Final Notes:
  • This guarantee applies to first-time purchases only
  • Only valid within 14 days of receiving your order
  • You must have followed the standard application process with our official Lash Glow products