FAQ

Below are questions we frequently receive about Lash Glow, including the materials, care and maintenance of our eyelashes, use and application, return policy, and much more!

About Our Lashes

How does Lash Glow work?

Lash Glow uses lightweight DIY lash clusters that you apply underneath your natural lashes for a seamless, salon-quality look. Simply brush on our Lash Bond, place the lash clusters under your lash line, and lock everything in with Lash Sealer. With proper aftercare, your lashes can stay flawless for up to 10 days.

For step-by-step instructions, visit our How-To Guide for application, removal, and aftercare.

Are the lashes waterproof?

Yes. Our lashes are designed to be waterproof and life-proof. Once applied correctly with our bond and sealed, they can handle showers, sweat, and swimming while staying securely in place for up to 10 days. For best wear, avoid excessive rubbing and oil-based products around the lashes.

How are the lashes applied?

Our lashes are applied under your natural lashes for a professional finish. They last up to 10 days and can be applied at home, are reusable and completely harmless to your own lashes.

Check our How-To Guide for more information.

Are the lashes difficult to apply?

Not at all. Lash Glow lashes are designed to be easy to apply at home, even for beginners.

Many customers find them simpler than traditional strip lashes, since the lightweight clusters are applied underneath your natural lashes for a seamless hold, without lifting corners.

After a few applications and getting familiar with the technique, most people become confident in no time.

For step-by-step instructions, check out our How-To Guide, and our team is always happy to help if you need support.

How do they differ from regular strip lashes?

Lash Glow introduces lashes with an ultra-fine band that is nearly undetectable, offering a lighter alternative to traditional strip lashes. These lashes are uniquely applied underneath your natural lashes for a seamlessly blended look. Unlike strip lashes, which are typically worn for just one day, our lashes can be enjoyed for over a week.

Where are the lashes made from?

All of our lashes are made of lightweight yet durable vegan silk fibers. The ultra-thin bands are 100% cotton, to fit comfortably against your natural lashes. Our materials are gentle, hypoallergenic, and waterproof.

How long do the lashes last?

With proper application and aftercare, Lash Glow lashes can last up to 10 days. If you’re new to DIY lashes, your first set may not last the full time while you’re getting used to the application. Once you’ve mastered the routine, most customers enjoy up to 10 days wear.

What to do if one Lash Cluster comes loose or falls off?

You can easily refill the lashes - no need to remove a complete set if you lose a few clusters. Just stick some Lash Bond on the lash line and reapply.

Can I wear them if I have short/straight lashes?

Absolutely! You simply need an enough of lashes to secure the lash band. In case your lashes are really straight, we suggest curling them before the application process.

Can I apply mascara on the lashes?

Please do not apply mascara to the lashes as this can ruin the quality of the hairs and limit the number of uses. Many cosmetic products contain oils that can ruin the shine and quality.

How do I remove the lashes?

You can easily remove the lashes & bond residue following our steps and using our Lash Remover, view full removal information on our How-To Guide

Can I reuse the lashes?

Yes, all Lash Glow lashes are reusable when cleaned gently. T

o clean them, soak the lashes for 15 minutes in micellar water, 5 seconds in 70% denatured alcohol, or use our Lash Shampoo for a gentler clean.

After this step, gently brush away any bond residue with a spoolie or cotton pad. Let the lashes dry completely before applying them again.

After lash removal, some of my natural lashes had fallen out?

No need to panic! It's perfectly normal for your natural lashes to shed on a daily basis. In fact, lashes typically have a life cycle of around 60 to 90 days. Since each lash operates on its own schedule, it's not uncommon for them to come out along with your Lash Clusters (assuming you haven't pulled them out improperly). Just remember, it's all part of the natural shedding process.

I've had a reaction to a product, what to do?

We advise conducting a patch test for each product prior to use.

Should any irritation occur following the patch test, discontinue use of the product immediately and rinse the affected area with warm water for several minutes. If inflammation persists, it is recommended to consult with a medical professional.

Order Enquiries

How can I check my order?

What payment methods do you accept?

The order I received is incorrect

Address/product changes & order cancellations

At our fulfillment center, orders are swiftly processed, making it difficult for us to accommodate alterations to most orders. If you need to make a change, kindly reach out to our team ASAP at support@bylashglow.com with your order details. We will make every effort to assist with your cancellation or change request, though we cannot assure changes can be accommodated once an order is confirmed.

During periods of increased order volume, we regret to inform you that we are unable to cancel or modify orders.

Please note that any errors in addresses or delays in orders after they have left our facility are beyond our responsibility.

I want to order but the product is sold out

Although we try to keep everything in stock some times products will quickly sell out. If the product you would like to purchase is out of stock, you can sign up for restock notifications on the product page and you will be notified as soon as the new stock is available on our website.

Shipping

How long is the shipping?

All orders will be dispatched within 1-3 Business Days, and shipping will take around 3-6 business days worldwide depending on your shipping location.

Total Shipping time is Processing time + Shipping time.

For more information on Shipping, visit our Shipping Policy page.

Do you ship internationally?

Yes, we ship world-wide. We currently ship to 65+ countries.

How long does it take to dispatch orders?

Orders are swiftly packed and dispatched, typically within the initial 1-2 days. However, it's essential to note that this timeframe is not always guaranteed, especially during peak periods when dispatch times may extend further.

I mistakenly provided an incorrect delivery address, what now?

At our fulfillment center, orders are swiftly processed, making it difficult for us to accommodate alterations to most orders. If you need to make a change, kindly reach out to our team ASAP at support@bylashglow.com with your order details. We will make every effort to assist with your cancellation or change request, though we cannot assure changes can be accommodated once an order is confirmed.

My order is not delivered within the expected timeframe

Our objective is to adhere to the delivery timelines outlined in our Shipping Policy. However, it's important to note that once your parcel is in the hands of the carrier, we are unable to influence any potential delays. While such occurrences are infrequent, unforeseen circumstances such as inclement weather, vehicle malfunctions, or events beyond the carrier's control may lead to delays. In the unlikely scenario of a delay with your parcel, we regret to inform you that we cannot be held responsible, and therefore, we are unable to provide reimbursements for any shipping expenses incurred.

Will there be any custom charges?

You will never have to pay any import or custom charges, regardless of where you are ordering from. We take care of all import duties and taxes, ensuring a seamless and hassle-free shopping experience for our customers.

Returns & Refunds

What is the return policy?

Due to the nature of our Lash Glow products and for health reasons, we do not offer refunds on any used products.

Please email support@bylashglow.com for more help on returns or visit our page

Note: original shipping charges are non-refundable.

Can I change or cancel an order?

At our fulfillment center, orders are swiftly processed, making it difficult for us to accommodate alterations to most orders. If you need to make a change, kindly reach out to our team ASAP at support@bylashglow.com with your order details. We will make every effort to assist with your cancellation or change request, though we cannot assure changes can be accommodated once an order is confirmed.

During periods of increased order volume, we regret to inform you that we are unable to cancel or modify orders.

Please note that any errors in addresses or delays in orders after they have left our facility are beyond our responsibility.