Return Policy

We offer a 14-day return policy. You have 14 days from the date of receiving your item to request a return.

To be eligible for a return, your item must be unused and in its original condition. This applies even if the product has been opened from its original packaging.

Please note, we do not accept returns for used beauty and health products due to hygiene and safety reasons. This policy aligns with industry standards.

To initiate a return, contact us at support@bylashglow.com. If your return is approved, we will provide instructions to complete the process. Please be aware that return shipping costs are the responsibility of the customer.

Refunds will be processed to your original payment method.

We kindly ask you to inspect your order upon receipt. If you find any defects, damages, or receive the wrong item, please contact us immediately.

In the case of a faulty product, we will cover the cost of a replacement. Please send a photo as proof within 48 hours of receiving the product.

For any questions regarding returns, feel free to reach out to us at support@bylashglow.com.