Lash product package with thank you card and application tools
Questions? We've Got You Covered

Frequently Asked Questions

Joining is quick and free! Simply create an account or log in to your existing Lash Glow account. Once you’re signed in, every time you shop you’ll automatically earn points.

You earn 1 point for every $1 spent on our website (excluding shipping, discounts, and taxes). Plus, you can collect bonus points by:

  • Adding your birthday to your account
  • Following us on social media
  • Referring your friends

Check our Rewards Page for all the ways to earn points!

Points are issued once your order has been dispatched. You’ll earn points based on the final order value (excluding shipping, discounts, and taxes).

Yes! You can use your vouchers together with other discounts or promotions on our site, unless specifically stated otherwise during special campaigns.

Add your birthday on our Rewards Page at least 30 days before your special day, and we’ll send you a bonus gift of points to celebrate!

No worries! Make sure you were signed into your Lash Glow Rewards account when placing your order, as points can only be tracked if you’re logged in.

  • Accidentally checked out as a guest? Contact us and we’ll do our best to apply the points.
  • Please note: Points will not be earned on orders that are returned, refunded, or cancelled.

Simply log in to your account and visit the Rewards Page. You can redeem points for discount vouchers, free shipping, or free products depending on your balance. Once redeemed, your voucher code will appear instantly for you to apply at checkout.

Yes, points expire after 12 months of inactivity. Make sure to shop or complete rewards activities to keep your points active.

Yes! Once you’ve collected enough points, you can redeem them for a free shipping voucher (see Rewards Page for details).

Yes, you’ll still earn points on discounted items or bundles (calculated from the final amount paid, excluding shipping and taxes).

At this time, points are non-transferable and can only be redeemed under the account where they were earned.