Money Back Guarantee

We’re confident you’ll love your results with the Lash Serum, but if you don’t see a difference after 12 weeks of consistent use, we’ve got you covered.

 

If you’ve used the serum daily for at least 12 weeks and haven’t seen visible improvement, you’re eligible for a full refund. To qualify, simply send an email to support@bylashglow.com with the following:

 

• 4 progress photos taken at: Day 1, Week 4, Week 8, Week 12
• A photo of your used serum tube
• Your order number
• The original photo files (not screenshots or edited versions)

 

How to take your progress photos:

• Use natural daylight or the same lighting for each photo
• Keep the same distance, angle, and eye position in every photo
• Ensure lashes are fully visible with no mascara or lash treatments applied
• Photos must be clear, sharp, and well-lit — avoid filters or editing
• Save all files in their original format from your phone or camera

 

Claims must be submitted within 4 months of receiving your order. This guarantee applies to first-time purchases only and is valid for orders placed directly on our official website.